What We Do

Desktop Management

To individual employees, your IT department is comprised of one computer – theirs. At Hello IT, our Desktop Management technicians ensure your computers, laptops, smartphones and other handheld devices are operating at optimum efficiency – so your company can operate that way too.

  • End-user support
  • Software installation, updates, upgrades,
    patches, and fixes on desktops, laptops, and handhelds
  • Installation and support of peripherals and accessories
  • Defense against malware (viruses, trojan horses,
    spyware, adware, etc)

Network Management

Your network is a virtual matchmaker – a linking system that connects components, (computers, printers, data drives) to aid in communications and productivity. With Network Management, we employ a variety of tactics to protect these connections and safeguard the network against malicious attacks.

  • Security/Firewall management
  • Router and switch management
  • Remote access management
  • User accounts management
  • VOIP and PBX management
  • Virus and malware protection

Systems Management

An effective IT system is only as good as the sum of its parts -- desktops, network and server. With Managed Services, we maintain a bird’s eye view of your entire system to identify vulnerabilities and improve efficiency.

  • Asset Management – hardware and software
  • Software installations to server, desktops, and laptops
  • Performance management

Server Management

Your server is your own in-house Library of Congress – the destination for all of your data on a daily basis. Our job is one of caretaker. With server management, we take proactive steps to ensure that your server is safe and secure and consistently functions effectively and efficiently.

  • Data backup and restoration
  • File directory management
  • Email server management
  • Server-side software installation and administration
  • SPAM, virus, spyware, and malware protection