About Hello IT

The cost to have IT support can become expensive and unpredictable, and customer satisfaction may still fall short. Oftentimes, other IT companies complicate the pricing process. At Hello IT, we like to keep it simple and affordable. Our pricing is based on the number of users and how many hours of tech support are needed per month. That way, you only pay for what you need and know exactly how much you pay each month. And, on average we charge 30-60% less than our competitors.

Managed Services

For clients who want comprehensive and proactive IT support, with night and day monitoring and maintenance. This plan allows you to know exactly what you pay each month, so no more billing surprises.

Number of Users / Complexity Level

Contract Hours per Month

Rate per User

Tier 1 / 2 / 3 Outside of Contract Hours

1-30 users / Simple 10 hours $60.00/user $50 / $65 / $75 per hour
31-70 users / Intermediate 25 hours $65.00/user $50 / $65 / $75 per hour
71-100+ users / Advanced 35 hours $75.00/user $50 / $65 / $75 per hour

 

Onsite Support

Tier 1

Tier 2

Tier 3

$85.00/hour $90.00/hour $105.00/hour

On-Demand Services

For clients who don’t need comprehensive maintenance or support and prefer to pay for à la carte services, we offer On-Demand Services that are billed by the hours of service performed.

Hours per Month

Tier 1

Tier 2

Tier 3

Remote $80.00/hour $95.00/hour $105.00/hour
Onsite $90.00/hour $105.00/hour $115.00/hour
*30 minute minimum per service ticket, 15 minute increments after 30 minutes
**Customers requiring On-Site support and are located over 20 miles from Hello IT headquarters, will be charged a minimum of 1 full hour of service.